At HP World, we understand that circumstances may arise where you need to cancel your order. This Cancellation Policy outlines the terms and conditions associated with canceling an order. By making a purchase on our website, you agree to the practices described herein.
1. Cancellation Period:
1.1. Timeframe: You may cancel your order within 24 hours from the time of purchase. After this timeframe, the order is considered in the processing stage and cannot be canceled.
2. How to Cancel an Order:
2.1. Contacting Support: To cancel an order, please contact our customer support team at info@myhpworld.com as soon as possible. Provide your order number and the reason for cancellation.
2.2. Confirmation: Our customer support team will confirm the cancellation request and provide further instructions, if necessary.
3. Refund Process:
3.1. Refund Eligibility: Orders canceled within the specified timeframe are eligible for a full refund, including the product cost and any associated shipping fees.
3.2. Refund Method: Refunds will be issued to the original payment method used during the purchase.
4. Late Cancellation:
4.1. Processing Stage: Orders canceled outside the designated cancellation period may have already entered the processing stage. In such cases, the cancellation request may not be accommodated.
5. Special Circumstances:
5.1. Out-of-Stock Items: If a product becomes out of stock after your order is placed, we will inform you promptly, and you will have the option to cancel the order for a full refund or choose an alternative item.
5.2. Promotional Items: Orders containing promotional items may be subject to specific cancellation conditions. Please refer to the terms of the promotion for details.
6. Contact Us:
If you have any questions or concerns regarding our Cancellation Policy, please contact us at info@myhpworld.com.
By making a purchase on HP World, you acknowledge and agree to the terms outlined in this Cancellation Policy.